New Study Shows Troubling Disconnect Between HR and Employees

Four indications that HR and employees are not on the same page.

BY MARCEL SCHWANTES, FOUNDER AND CHIEF HUMAN OFFICER, LEADERSHIP FROM THE CORE@MARCELSCHWANTES

New Study Shows Troubling Disconnect Between HR and Employees Getty Images

"Employee experience" is a nebulous phrase. It has become a buzzword, with companies claiming that their employee experience is better than the next.

Turns out, HR professionals and employees don't actually agree on what it means. They share such differing experiences at work that it may impact company culture.

Topia, an HR tech company specializing in managing distributed workforces and global talent mobility, issued a new survey, "Adapt or Lose the War for Talent: Why Your Employee Experience Needs an Upgrade," conducted by Method Research.

The survey polled 1,000 full-time employees ages 18-64 at large enterprise companies in the U.S. and U.K. Here are four indications that HR and employees are not the same page. 

HR believes employees are happier than they are.

Here's a startling stat: Only 17 percent of employees give their company an exceptional rating for employee experience. What's more, employees are twice as likely to rate their company poorly compared to those on the HR team, suggesting a considerable disconnect in perceived employee experience versus reality.

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